After numerous resets using volume up, volume down and then holding side button, I was able to use touch screen and start setup process.
He/She said there is no guarantee but hopefully I walk out with a working phone. Beautiful pictures and the face recognition is awesome, no more groping to get my finger on the button. However, my i Phone X screen stopped responding momentarily when I walked outside and the temperature dropped from 23C to 5-8C. Face ID and fingerprints don’t give you the legal protection of a Passcode...
I talked with a very good friend, fairly high up in the Apple and "he/she" said I can walk in and should be able to switch out the phone.
I do have an appointment with a Genius today just so I don't have to wait at the store as long as a walk in. They get through with Hi This is just a user to user forum nobody hear works for Apple We are just users of apple devices we help with software problems.
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If it was a hardware issue reinstalling the software wouldn't make it start working. with Genius on Tuesday hoping they can resolve as I am not putting a 59 dollar hold on my card for a brand new phone that doesn't work.